Customer Care Professional – Global New Accounts

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<p><span><span>At American Express, our culture is built on a 175-year history of innovation, shared </span></span><span><span>values</span></span><span><span> and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.<br></span></span></p><p><span><span><br> </span></span></p><p><span><span>Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.<br></span></span></p><p><span><span><br> </span></span></p><p><span><span><strong>How will you make an impact in this role?<br></strong></span></span></p><p><span><span>In Global New Accounts (GNA) we place great importance on doing what is right, what is best and what is innovative. And we continue seeking people to champion these values and beliefs as we grow. The GNA Customer Care Professional for our Nordic customers are empowered to make the start of the journey with AmEx a fantastic experience and one our new customers will never forget.<br></span></span></p><p><span><span><br> </span></span></p><p><span><span>The team is responsible for working new applications to make sure we cover all requirements to protect our customers and AmEx on a day-to-day basis. New accounts are processed with the highest standard of quality and first-class customer service to build that relationship with our new cardmembers.<br></span></span></p><p><span><span>The candidate will have the opportunity to be cross-trained across several functions and business units as we manage our daily duties and volumes to ensure our customers always come first.<br></span></span></p><p><span><span><br> </span></span></p><p><span><span><strong>Role & Responsibilities:<br></strong></span></span></p><p><span><span>Meaningful, rewarding work performed with integrity<br></span></span></p><p><span><span>Here’s just some of what you’ll do in this role:<br></span></span></p><ul><li><span>Deliver world-class customer service<br></span></li><li><span><span>Convert new account applications into New Card Accounts by assessing the applicant’s suitability to become an American Express customer and hold an Amex Card.<br></span></span></li><li><span><span>Build strong collaborative partnerships within American Express<br></span></span></li><li><span><span>Work compliantly to process anti money laundering and risk verifications on card applications<br></span></span></li><li><span><span>Build meaningful relationships with our customers, by offering custom solutions and to negotiate a positive outcome for the Customer and American Express<br></span></span></li><li><span><span>Meet and exceed quality goals, compliance regulations and productivity targets<br></span></span></li><li><span><span>Navigate a computerized data entry system or other relevant applications<br></span></span></li><li><span><span>Uphold the Data Protection and Privacy Act for our Customers<br></span></span></li><li><span>Update systems accurately and efficiently<br></span></li><li><span><span>Re-prioritize to adapt to the ever-changing environment<br></span></span></li></ul><p><span><span><strong><u><br><span> </span></u></strong></span></span></p><p><span><span><strong>Minimum Qualifications<br></strong></span></span></p><p><span><span>Unique career journey shaped by your talent and curiosity<br></span></span></p><ul><li><span><span>Open to English speaker with strong verbal and written communication skills especially in a business context<br></span></span></li><li><span>Demonstrate personal excellence and integrity<br></span></li><li><span><span>Display a passion to serve by delivering outstanding service for our Customers</span></span></li><span></span><span><br></span><li><span><span>The ability to work in a fast-paced environment as well as multitask and re-prioritize on a regular basis<br></span></span></li><li><span><span>Strong interpersonal, communication and listening skills</span></span></li><span></span><span><br></span><li><span><span>Strong verbal and written communication skills<br></span></span></li><li><span>Excellent resourcefulness skills<br></span></li><li><span><span>Analytical and problem-solving skills with strong attention to detail<br></span></span></li><li><span>Outstanding organizational skills<br></span></li><li><span><span>Navigate multiple systems and digital tools to service our Customers<br></span></span></li><li><span><span>Confidence to work in a hybrid environment<br></span></span></li><li><span><span>Proven ability to deliver a high productivity and quality of work<br></span></span></li></ul><p><span><span><strong><br> </strong></span></span></p><p><span><span><strong>Non-considerations for sponsorship: </strong>Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.  <br><br><br><br></span></span></p><span>We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:</span><ul><li><span>Competitive base salaries </span></li><li><span>Bonus incentives </span></li><li><span>Support for financial-well-being and retirement </span></li><li><span>Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) </span></li><li><span>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need </span></li><li><span>Generous paid parental leave policies (depending on your location) </span></li><li><span>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) </span></li><li><span>Free and confidential counseling support through our Healthy Minds program </span></li><li><span>Career development and training opportunities<br></span></li></ul><span>Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.</span>

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Common Interview Questions And Answers

1. HOW DO YOU PLAN YOUR DAY?

This is what this question poses: When do you focus and start working seriously? What are the hours you work optimally? Are you a night owl? A morning bird? Remote teams can be made up of people working on different shifts and around the world, so you won't necessarily be stuck in the 9-5 schedule if it's not for you...

2. HOW DO YOU USE THE DIFFERENT COMMUNICATION TOOLS IN DIFFERENT SITUATIONS?

When you're working on a remote team, there's no way to chat in the hallway between meetings or catch up on the latest project during an office carpool. Therefore, virtual communication will be absolutely essential to get your work done...

3. WHAT IS "WORKING REMOTE" REALLY FOR YOU?

Many people want to work remotely because of the flexibility it allows. You can work anywhere and at any time of the day...

4. WHAT DO YOU NEED IN YOUR PHYSICAL WORKSPACE TO SUCCEED IN YOUR WORK?

With this question, companies are looking to see what equipment they may need to provide you with and to verify how aware you are of what remote working could mean for you physically and logistically...

5. HOW DO YOU PROCESS INFORMATION?

Several years ago, I was working in a team to plan a big event. My supervisor made us all work as a team before the big day. One of our activities has been to find out how each of us processes information...

6. HOW DO YOU MANAGE THE CALENDAR AND THE PROGRAM? WHICH APPLICATIONS / SYSTEM DO YOU USE?

Or you may receive even more specific questions, such as: What's on your calendar? Do you plan blocks of time to do certain types of work? Do you have an open calendar that everyone can see?...

7. HOW DO YOU ORGANIZE FILES, LINKS, AND TABS ON YOUR COMPUTER?

Just like your schedule, how you track files and other information is very important. After all, everything is digital!...

8. HOW TO PRIORITIZE WORK?

The day I watched Marie Forleo's film separating the important from the urgent, my life changed. Not all remote jobs start fast, but most of them are...

9. HOW DO YOU PREPARE FOR A MEETING AND PREPARE A MEETING? WHAT DO YOU SEE HAPPENING DURING THE MEETING?

Just as communication is essential when working remotely, so is organization. Because you won't have those opportunities in the elevator or a casual conversation in the lunchroom, you should take advantage of the little time you have in a video or phone conference...

10. HOW DO YOU USE TECHNOLOGY ON A DAILY BASIS, IN YOUR WORK AND FOR YOUR PLEASURE?

This is a great question because it shows your comfort level with technology, which is very important for a remote worker because you will be working with technology over time...