Enforcement Specialist

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Hinge is the dating app designed to be deleted

In today’s digital world, singles are so focused on sending likes and looking through profiles that they’re not actually building meaningful connections and finding relationships. Hinge is on a mission to change that by designing the most effective app experience. On Hinge, there are no rules, timers, or games. Instead, you’ll have unique conversations over the text, photos, and audio you’ve shared on your profile. And it’s resonating with daters. Currently we’re setting up a date every three seconds.

About the Role

As an Enforcement Specialist, you’ll work closely with Hinge’s Trust and Safety teams to review and investigate escalated reports and user cases. You will work closely with our Bad Actors Detection, Risk, Ethics, & Policy, and Appeals teams to enforce Hinge’s policies & community guidelines to keep our daters safe. You’ll also have the opportunity to assist with data labeling projects and be involved in rolling out new safety initiatives. 

The ideal candidate exemplifies Hinge’s values (authentic, courageous, and empathetic), is an excellent written communicator, is flexible and willing to try new things, has the ability to balance business needs with team priorities, and has a strong understanding of our Community Principles.

This is an hourly position with required weekend shifts. You will have a set schedule of working business hours (10am-6pm) on Tuesday - Saturday or Sunday - Thursday. This team is expected to provide coverage during all Hinge holidays. We do this on a volunteer basis.

This is a remote position with the opportunity to occasionally work from the office and attend all-hands meetings in person, including our Quarterly In Person Team Onsites at our New York office.
Responsibilities:
  • Review escalated, gray area user cases from our moderation team to determine whether or not the user in question has violated our terms of service.
  • Review moderators’ escalated cases and surface potential new user trends to the broader T&S team.
  • Review email reports and provide support to users who write in about experienced harm on or off the platform
  • Answer ad hoc questions from our vendor moderators pertaining to guidance and overall policy
  • Work with our Global Escalations team to provide emergency user support for severe reports
  • Assist on special project data labeling for our Trust & Safety Data Science teams
  • QA our BPO Agent’s Training teams
    • What We're Looking For:
  • Empathetic and detail-oriented communicator
  • Highly organized and able to manage competing priorities in time-sensitive situations
  • Quick learner and thorough teacher with a willingness to ask questions
  • Able to adapt to changing systems and policies
  • Able to work independently and also thrive in a collaborative team environment
  • Experience in Content Moderation and/or a customer facing role is a plus!
  • Capable of handling highly sensitive user issues
    • Our Culture:
    - Authenticity: Share your genuine thoughts and opinions directly. 
    - Courage: Invite and deeply consider challenges and criticism.
    - Empathy: Be empathetic, communitarian and trustworthy. 

    We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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