Who we are
At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.
Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.
See yourself at Twilio
Join the team as Twilio’s next Program Manager, Developer Community.
About the job
Twilio is seeking a Senior Program Manager to lead strategic planning, execution, and evolution of our developer community programs, starting with the Twilio Champions program.
You’ll be responsible for scaling systems that help Twilio’s most passionate developers connect, contribute, and create impact, while ensuring that these programs drive measurable business value and developer delight. You will act as a connector across teams, from DevNet to Product to Legal, to ensure that community initiatives are aligned with Twilio’s mission to unlock the imagination of builders.
Responsibilities
In this role, you’ll:
- Own the Twilio Champions brand ambassador program from end-to-end, from recruitment and onboarding through enablement and offboarding, ensuring an exceptional experience for Champions and a clear line of sight to business outcomes.
- Design and implement scalable systems for community operations, engagement tracking, and reporting, allowing programs to grow efficiently across multiple regions and initiatives.
- Manage cross-functional projects, such as community platform enhances, recognition programs, or meetup initiatives, ensuring strong planning, communication, and accountability.
- Collaborate cross-functionality to identify opportunities where community efforts can amplify company goals.
- Drive strategic alignment by helping to create structured plans, metrics, and feedback loops that help teams make data-informed decisions about community involvement and investment.
- Develop and maintain program insights in partnership with Marketing Strategy and Analytics to demonstrate impact and tell stories of success.
- Mentor and guide others in project management best practices, operational excellence, and stakeholder management.
Qualifications
Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!
*Required:
- 4+ years of experience in program or project management, ideally within developer relations, marketing operations, or a similar cross-functional environment.
- Demonstrated ability to design and scale programs with measurable business impact (e.g., contributor programs, ambassador networks, community initiatives.)
- Proven success managing multiple stakeholders and leading projects across teams with different priorities.
- Strong skills in process design, documentation, and continuous improvement.
- Excellent written and verbal communication, including the ability to present complex ideas and present clearly to executives.
- Comfort engaging with technical audiences (developers, data analysts, engineering managers, CTOs.)
Desired:
- Experience managing brand ambassador programs in a technology company
- Familiarity with community engagement platforms (e.g., CommonRoom, Discord/Slack, Reddit, Meetup, or similar.)
- Experience using data and analytics to assess program health and report outcomes
- Prior experience collaborating with marketing, product, or Developer Relations teams.
- PMP, Agile, or other formal project management training or certification.
- Bachelor’s degree in Business, Communications, or related field, or equivalent experience.
Location
This role will be remote.
Travel
We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
What We Offer
Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
Twilio thinks big. Do you?
We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.
So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.
