ServiceNow Implementation Specialist

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<div><h2>ServiceNow Implementation Specialist – Tenth Revolution Group</h2> <p>A global business and technology transformation partner is looking to hire a <b>ServiceNow Implementation Specialist</b> to join their brand new team.</p> <p><b>WARNING:</b> Candidates who require company support to legally live and work in the UK cannot be considered.</p> <p><b>Security Clearance:</b> The successful applicant must obtain SC clearance, which requires continuous residence within the United Kingdom for the last five years.</p> <p><b>Location:</b> Remote/flexible UK‑wide. You may be requested to visit the nearest office occasionally.</p> <p><b>Hiring process:</b> Two steps.</p> <p><b>Salary:</b> Up to £75,000 annually, depending on experience.</p> <p><b>Employment type:</b> Direct hire full‑time employee (B2B contract not available).</p> <h2>About the role</h2> <p>You will take part of the:</p> <ul> <li>Technical Development – Design and develop solutions for ServiceNow workflow applications, including: <ul> <li>Customer Experience Workflow Applications – Customer Service Management (CSM), Field Service Management, Customer Service Portal</li> <li>Technology Experience Workflow Applications – IT Service Management (ITSM), IT Operations Management (ITOM), IT Asset Management (ITAM)</li> <li>Employee Experience Workflow Applications – HR Service Delivery (HRSD), Employee Onboarding and Transitions, Workplace Service Delivery (MUST BE IN THE CV)</li> </ul> </li> <li>User Experience – Utilize ServiceNow\'s Experience Layer components to build modern, intuitive user interfaces <ul> <li>Configure and enhance the Next Experience UI for tailored and seamless interactions</li> <li>Use UI Builder and Service Portal to deliver role‑based dashboards and customised workflows that meet client‑specific requirements</li> </ul> </li> <li>Integration and Data Management <ul> <li>Integrate ServiceNow applications with external systems (e.g., CRMs, HR systems, and eCommerce platforms) using REST/SOAP APIs and IntegrationHub.</li> <li>Manage data migration and ensure alignment across ServiceNow modules and external systems for consistent data integrity.</li> <li>Workflow data fabric and RaptorDB</li> </ul> </li> </ul> <h2>Experience and skills you need to have</h2> <ul> <li>ServiceNow expertise focused on Customer Experience, Technology Experience, and Employee Experience workflows.</li> <li>Deep understanding of customer journey optimisation, including touchpoints in marketing, sales and commerce.</li> <li>Strong knowledge of employee lifecycle touchpoints such as onboarding, daily productivity and career development.</li> <li>Expertise in integrating ServiceNow with external systems to create end‑to‑end workflows.</li> <li>Ability to translate technical concepts into business outcomes and work effectively with diverse cross‑functional teams.</li> <li>Analytical mindset with the ability to troubleshoot complex issues and deliver innovative solutions.</li> </ul> <h2>What we offer</h2> <p>We offer an attractive referral scheme for placements we make (Terms & Conditions apply). <a href=\"#\">Referral scheme details</a>.</p> <p><b>Apply here</b> if you would like to join a professional community of experts who will support you every step of the way.</p> <p>Referrals increase your chances of interviewing at Tenth Revolution Group by 2×.</p></div> #J-18808-Ljbffr

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